Card Protection
Your PIN
You will be issued with your own personal identification number (PIN) which is forwarded to you within a few days of receiving your Redicard or Visa Debit Card. Every time you use your Redicard or Visa Debit Card you will be required to enter in your PIN in order to prove that you are the owner. It is therefore very important that your PIN is memorised and not stored with your card for security.
PIN Security
You should follow the guidelines below to protect against unauthorised use of plastic card and PIN. These guidelines provide examples of security measures only and will not determine your liability for any losses resulting from unauthorised EFT Transactions. Guidelines for Ensuring the Security of your card and PIN:
- Sign the card as soon as you receive it,
- Keep the card in a safe place,
- If you change the PIN, you must not select a PIN that represents your birth date or a recognisable part of your name,
- Never write the PIN on the card,
- Never write the PIN on anything that is kept with or near the card,
- Never lend the card to anyone,
- Never tell or show the PIN to anyone,
- Use care to prevent anyone seeing you enter the PIN at a terminal,
- Immediately report the loss, theft or unauthorised use of the card to BDCU,
- Examine your periodical statement immediately upon receiving it to identify and report, as soon as possible, any instances where the card has been used without your authority and
- Immediately notify BDCU if you change your address.
What if my card is lost or stolen?
Lost/stolen Redicard/Visa hotline
Australia wide toll free: 1800 224 004 From overseas: +61 2 9959 7480
More Information
Questions
Do you have any questions about card protection? 
