Phone Banking FAQS

• How do I register for the Phone Banking Service?
• How do I access phone banking once registered?
• What happens if I forget my access code?
• Want do I need to do to give somebody else access to my accounts?

How do I register for the Phone Banking Service?

Fill in our Account and Service Request and take to a Centre, or fax to us on 02 4861 6222

How do I access phone banking once registered?

Call 1300 367 500 and follow the prompts.

What happens if I forget my access code?

Just call one of the member services staff who will arrange to issue you with a new access code.

What do I need to do to give somebody else access to my accounts?

Any person can be given access to your accounts. You will need to complete an Authorisation Form at any Advice Centre. You can give them full access or limit their access to specific functions.

Register

Register for Internet and Phone Banking.

Questions?

If you have any questions, please contact us.